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DEVCRAFT SERVICE

Maintenance & Support

Your product, always at its best

We provide ongoing technical support, proactive monitoring, performance optimisation, security patching, and feature development — so your product stays healthy, fast, and evolving.

<1hr
Critical Issue Response
99.9%
Uptime Maintained
24/7
Monitoring Coverage
50+
Products Under Support
WHAT WE OFFER

Full Maintenance & Support Capabilities

Everything you need, delivered end-to-end by our specialist team.

24/7 Production Monitoring

Uptime, error rate, latency, and infrastructure health monitoring with on-call alerting and incident response.

Bug Fixing & Hotfixes

SLA-backed bug fixing — critical issues addressed within 1 hour, high within 4 hours, medium within 24 hours.

Security Patching

Ongoing dependency updates, CVE monitoring, and proactive security patching to keep your stack safe.

Performance Optimisation

Continuous profiling, database query tuning, caching improvements, and load testing.

Feature Development Retainer

Dedicated sprint capacity for new features, UX improvements, and technical debt reduction.

Infrastructure Management

Cloud cost optimisation, scaling management, backup verification, and capacity planning.

Third-Party Integrations

Adding or updating integrations with payment gateways, CRMs, analytics tools, and APIs.

Quarterly Technology Reviews

Assess technical health, security posture, performance trends, and roadmap alignment.

TECHNOLOGY

Our Tech Stack

Monitoring
DatadogNew RelicSentryPagerDuty
Infrastructure
AWSGCPTerraformKubernetes
Security
DependabotSnykOWASP ZAPTrivy
Performance
Lighthousek6GrafanaPrometheus
Communication
SlackJiraLinearStatuspage
HOW WE WORK

Our Delivery Process

01

Onboarding

Access handover, documentation review, monitoring setup, and runbook creation.

02

Audit

Technical health check — security, performance, dependencies, and infrastructure.

03

Monitoring

Full observability stack deployment. On-call schedule and escalation paths defined.

04

Steady State

SLA-backed issue response, regular patching, and monthly health reports.

05

Improvement

Proactive improvements: performance wins, security hardening, tech debt.

06

Review

Quarterly technology reviews with recommendations for the next quarter.

WHY DEVCRAFT

What Sets Our Work Apart

  • Dedicated team who knows your codebase
  • Proactive — we find issues before users do
  • Transparent monthly reports
  • Predictable monthly cost
  • No context lost between tickets
  • Seamless escalation to feature development
NDA Protected
On-Time Delivery
5-Star Support
CASE STUDY

FinTech Payment Platform Support

FinTech
Challenge

A payment platform had no dedicated engineering support after their founding CTO left — bugs were accumulating, infrastructure was drifting, and a critical payment flow had a known intermittent bug.

Our Solution

Took over full engineering support: fixed the critical payment bug in 6 hours, set up comprehensive monitoring, cleared 40-item bug backlog in 3 weeks, and established bi-weekly feature releases.

Results
  • Critical payment bug resolved same day
  • 40-item bug backlog cleared in 3 weeks
  • Zero P0 incidents in 6 months
  • Infrastructure costs reduced 30% through rightsizing
FAQ

Common Questions

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Ready to build your Maintenance & Support solution?

Let's talk about your project. We'll get back to you within 24 hours with a tailored approach and realistic timeline.